Limited Warranty Policy
All American Christmas Co. guarantees all of our products to be free of defects and workmanship for a period of 60 days from the date of shipment. All American Christmas Co. assumes no responsibility in any event for payment or incidental consequential damages, of property. These products may present possible shock or fire hazard if not installed properly. This warranty is voided for products not installed according to current local codes and/or the National Electrical Code.
- You must email for return authorization. Products shipped back without authorization will be held for verification.
- When returning products please include our All American Christmas Co. Item Return Form. You must return your items with this form. Click here to download the PDF form (Right Click, Save link as..., Save then open)
- Products returned through no fault of All American Christmas Co. will be subject to a 15% restocking charge on product cost.
- All returns must be shipped prepaid and goods must be in unused resalable condition in the original packaging.
- When products that are returned through no fault of All American Christmas Co. you must assume responsibility for shipping the items back to us. We do not refund the shipping from the initial order.
- When a package is returned we recommend using a carrier that will track your package to make sure it safely gets back to us.
- NO RETURNS after 30 days. If damage occurs during shipping, you must immediately contact the freight carrier directly for compensation. Again, we cannot be held responsible for damage during shipment!
- Keep all packing material and the box merchandise was shipped in for inspection; failure to do so will result in a rejected claim by the carrier.
- Any item that is returned that had the shipping cost included in the price will have the shipping cost deducted from the total for any calculations of the return.
- Exceptions: If we ship a product by error this will be All American Christmas Co. responsibility to get you the correct items.
- NO RETURNS AFTER CHRISTMAS!!!
- If your shipment is damaged when it is received, please contact us immediately. We will do everything we can to make it right.
- If you refuse a package for any other reason than damage without prior authorization your shipment will be subject to a 15% restocking fee and the cost of return shipping when it is received back in our warehouse.
Warranty for Replacement Bulbs & Light Strings
- All filament style bulbs are prone to burning out after a period of time.We will replace or credit your account for bulbs that burn out ON THEIR OWN if it happens within the Limited Warranty Policy shown above.
- If a bulb burns out from too much power, improper wiring, mishandling, etc... we will NOT replace or credit them.
- Our Choice to replace, repair, or credit items after they have been returned to us.Cancelled Order Clause
- Any order that is cancelled after we process it is subject to either a 3% cancellation fee or a $10.00 minimum cancellation fee.
- If a cancellation is requested and the order has already been processed, boxed and loaded for shipment there is no way this order can be retrieved. It will be treated as a return shipment subject to the standard conditions of the return policy.